Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect (extremely unlikely since items are quality checked both before sale and also prior to shipping). You must return the item within7 days of your purchase.
1. Please email AgapeEmpireJewelry@gmail.com to notify us of a return and the reason for a return. No refunds will be provided, only a store credit equal to the price of the purchased items.
2. Mail your returned item to:
Agape Empire Jewelry LLC
156 Robin Lane
East Stroudsburg, PA 18302
3. Include in your package a signed letter stating the reason for your return and the original receipt. The original receipt must be included in order for a store credit to be issued.
Items that have been used, altered or not in the original package will not be accepted for a credit. We also do not refundthe original shipping that you paid on the order.
All items are subject to a 10% restocking fee, this will be deducted from your store credit.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, monies paid will be returned to your credit card. This is the only instance where a refund will be provided, otherwise, returns are subject to a store credit upon receipt of the items in their original condition.
All orders are shipped between 2-3 business days (Saturday & Sunday are excluded) from date of purchase.
We use the following carriers to deliver our orders:
All orders with an e-mail address on file will receive tracking information for their packages.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your name, billing, shipping, and order contents are stored on our secure server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store or handle your Credit Card data.